Refunds & Returns


We stand by our products and we inspect the quality of every letterboard before it leaves our hands and joins yours. If you believe a refund or exchange is necessary, please read below about our specific refund & return policy or email shopletterplay@gmail.com. 

RETURNS
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your letterboard and all included or purchased letters must be unused and in the same condition that you received them. If your item was damaged on receipt, it is your responsibility to take a photo to document the damage and inform us by email on the day of receipt. It must also be in the original packaging with the full letter set you were sent.

Gift cards are not applicable for returns.

International orders (outside of Canada) are not eligible for returns. All international orders (outside of Canada) are final sale. 

Returns will not be issued if damage was caused due to misuse of the letterboard or letters. 

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

To complete your return, please email shopletterplay@gmail.com notifying us of your intent to return. Your product must be returned within 30 days of purchase.

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

When your return has been received, we will notify you by email that we have your letterboard back in our hands. 

If you haven’t received a refund within 14 business days of us receiving your return, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shopletterplay@gmail.com.

SALE ITEMS
Only regular priced items may be refunded. All sale items are final sale and not eligible for refund.

INTERNATIONAL ORDERS
Only orders placed in Canada may be refunded. All international orders placed outside of Canada are not eligible for refund. 

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shopletterplay@gmail.com and send your item to: 1 Kidd Cres Alliston Ontario CA L9R0E1. We thoroughly inspect the quality of every letterboard and letter set before we send them to you. The cost for shipping your product back to us is your responsibility.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

SHIPPING
To return your product, you should mail your product to: 1 Kidd Cres Alliston Ontario CA L9R0E1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for refunding items that have not been received.